Telephone, email and SMS advice Print E-mail

Patients are able to obtain advice or information related to their care by telephone, email or SMS provided that Dr Tingate determines that this is clinically safe and that a face-to-face consultation is unnecessary.

As a rule face-to face consultations are recommended. When this is not possible or deemed unnecessary, it is reasonable to contact the surgery in the following ways:

 

Voice messages may be left on 02 99298600 related to non-urgent issues.

This is a convenient way to leave information for Dr Tingate that does not require a reply. 

Voice messages will be reviewed by the next business day. Do not leave messages of an urgent nature

 

 

Information may be faxed to the surgery on 02 9009 0639

 

Email can be used for non-urgent issues that require a response within the same business day. The following email addresses are available:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it for general inquiries

This e-mail address is being protected from spambots. You need JavaScript enabled to view it for emails to Dr Tingate

 

 

SMS to 0432 575123 can be used for more urgent issues that require Dr Tingate's attention.

Please include your name and a clear message in the text. A reply will be generated in a timely manner.

In some circumstances and for important communications it may also be necessary to phone Dr Tingate directly on 0432 575 123

 

 
A note will be made in the patient record of any important communications that are made by telephone, email, fax or SMS
 
To establish whether patients are able to obtain advice or information by telephone, fax, email or SMS we continuously seek your feedback.
 
 
 
 
 
RECEIVING AND RETURNING TELEPHONE CALLS, FAXES, EMAILS AND SMS POLICY
 
 
  1. Voice messages via 02 99298600 will be reviewed by the end of the next business day and will not be responded to as a matter of policy. This service should be used to leave non urgent information only.
  2. Faxed information via 02 9009 0639 will be reviewed by the end of the next business day and will not be responded to as a matter of policy.
  3. Messages received via email will be received and responded to within 24 hours
  4. Messages received via SMS will be received and responded to in a timely manner

 

 
Last Updated ( Saturday, 29 May 2010 19:28 )